Frequently Asked Questions

PROSPECTIVE MEMBER FAQS:

  • What’s the difference between the Premium and the Classic Memberships?

    Classic Members have access to the main gym floor area (ie. cardio, resistance, free-weights , studio and changing rooms). Premium members have the added benefit of having access to our yoga classes, and the sauna and steam rooms. All members have access to TBLDN’s In-House Personal Training + Nutrition Services, please note these are at additional cost.

  • Do you offer a student discount?

    Yes, we have a 15% discount for those with a valid student ID. In order to you’re your membership processed with this discount we would need you to send an email to info@thebasementldn.com with an image of your student ID attached. Your student ID should include a photograph of yourself, and feature both your institution name and ID date of expiry.

  • What classes do you offer?

    Our premium members have access to our yoga classes, which take place six times a week.

    WEEKLY YOGA SCHEDULE
    Mondays - 12:30-13:15
    Wednesdays - 18:00 to 19:00
    Saturdays - 09:30 to 10:30 & 10:45 to 11:45
    Sundays - 09:30 to 10:30 & 10:45 to 11:45
    Each yoga class has a duration of 1 hour.

  • Do you have fixed term membership options available?

    Yes! We have 1, 3, 6 & 12 month fixed term options for both the Classic and Premium membership options. Fixed term memberships are not subject to a joining fee.

    Fixed term membership prices are as follows:

    Classic Fixed Term Membership (up-front payment):
    • 1 Month: £64.99
    • 3 Months: £139.99
    • 6 Months: £249.99
    • 12 Months: £449.99

    Premium Fixed Term Membership (up-front payment):
    • 1 Month: £74.99
    • 3 Months: £169.99
    • 6 Months: £309.99
    • 12 Months: £549.99

  • Do you offer day passes?

    Yes! We offer £15 day passes were you have access to the club’s facilities on a one-off basis.

    You can enjoy the sauna and steam room as part of your day pass usage.
    • steam room.

    Unfortunately, due to popular demand, we are not able to facilitate yoga classes as part of a day pass experience.

    If you would like to use the sauna and/or steam room during your visit, we recommend that you provide us with as much notice as possible regards the time you would like to book them. Unless you are booked in, we will not be able to guarantee the availability of the spa facilities. TBLDN does not guarantee availability of any facilities at any time. Day pass users are advised to phone the Club in advance to (1) confirm spa facilities are available; and (2) book usage of any spa facilities ahead of the planned visit.

  • Do you offer Corporate Membership packages?

    As an independent boutique fitness space at the heart of Kentish Town, the Basement LDN Gym + Studio is the perfect setting for employee fitness and wellbeing. With our wide range of premium equipment and services, we can help you give your employee wellbeing a boost.

    Send us an email to tell us about the Company or organisation that you represent and how many team members you would be looking to get memberships for. We will then reach out to you with information about the type of Corporate packages that will be the perfect match for your team.

EXISTING MEMBER FAQS:

  • What are your Club Rules?

    The Club Rules form part of the Club’s Terms & Conditions, these ensure that everyone feels welcome and your workouts go smoothly.

  • I’m a member, can I bring a friend?

    Of course! Your friend would need to purchase a membership or a day pass in order to have access to the gym floor (see details regarding day passes above). If that friend purchases a membership from us there may be referral bonus in it for you.

  • How do I book classes / sauna & steam room sessions?

    To book a class, just hop onto the ClubRight app (the one you use to gain access to the club), head over to “Make a Booking” and from there you can use the drop down menus to filter your booking options by activity.

  • Who can use the sauna and steam room?

    The Sauna & Steam room facilities are available to our Premium Members and Day Pass holders.

    15 minute sessions can be booked in via the ClubRight app. A maximum allowance of 2x 15 minutes applies per user per visit.

    Due to Day Pass holders not having access to the ClubRight app’s booking system, Day Pass holders can request to be booked in to use these facilities by giving us a call or chatting to us at the nutrition bar. We would recommend doing this well in advance to ensure availability.

  • Can I get an induction? I’m not sure how to use something in the gym and I’d like some help.

    Safety inductions are available to all Members of the Club (whether new or otherwise). Members may request as many safety inductions as they wish and are responsible for reaching out to the Club to arrange these.

    Safety inductions are group sessions facilitated by a member of the fitness team who will demonstrate to members how to use gym equipment safely. All members are advised not to use any gym equipment they are unfamiliar with without partaking in a safety induction first.

    Inductions can be booked via the Safety Induction Request form on our website. A member of our fitness team will reach out to you to book you in for a slot.

  • How do I gain access to the gym?

    Our club has an entry system that is controlled by QR codes generated by our member management app, “ClubRight”.

    Setting up the app:

    • You will need to enter the email address you used to register with us.

    • Provide the six digit verification passcode that is emailed to your inbox.

    • You will then be prompted to create a password and finalise the set-up of your membership profile with us.

    • Use the QR code in the member area of the app to gain entry to the Club by scanning it at the turnstiles.

    If you do not have a smart phone then no worries! When you attend the club, simply push the assistance bell located to your right-hand side to call one of our staff members. We’ll just need your name to get you checked in.

  • How do I cancel my membership?

    Please read Section 3(a)(ii) “Cancellation of Pay-Monthly Memberships” in our Terms & Conditions regards the terms in place to cancel your membership.

    To process a cancellation you simply need to send an email to info@thebasementldn.com stating that you wish to have your membership cancelled, alternatively you can complete our Cancellation Request Form.

    There will be one final full membership fee after valid notice to cancel is provided. The final full month of membership fee will be charged on the member’s monthly billing date that falls once valid notice to cancel is received, covering one full month of usage.

    Please note that cancellation requests can only be processed if your chosen membership’s minimum term has ended, as per our Terms and Conditions. Cancelling your direct debit does not automatically cancel your membership with us.

  • How do I freeze my membership?

    Freezes may be applied to pay-monthly memberships. To request a freeze on your membership please email info@thebasementldn.com stating that you wish to have your membership frozen, alternatively you can complete our Freeze Request Form.

    Freezes may be applied in monthly blocks with a maximum of 3 frozen months in any 12 month period of membership.

    Please note that a membership must not be frozen at the time that a request for membership cancellation is made, as per our Terms and Conditions. Fixed term memberships do not qualify for membership freezes.

  • What happens if I cancel my direct debit without giving valid notice to cancel my membership?

    Once your payment is unsuccessful your account will automatically fall into arrears and you will be unable to access your club. To continue your membership uninterrupted, you will need to contact us to bring your payments up to date and reinstate your membership.

    Please note cancelling your direct debit will not cancel your membership. See above section ‘how do I cancel my membership’ for more information on this topic.

    To cancel your direct debit without notifying us via a valid notice to cancel your membership is a breach of our Terms & Conditions.

  • Yikes I’m in arrears on my account! How do I bring my payments or direct debit up to date?

    No worries! Just come into the club or contact us via our email or phone number (0207 284 4346) and we can restart your direct debit for you then and there. It’s a pretty simple and quick process, although you may have given us your account details before, we don’t keep that info on file.

  • Can I change my membership package?

    Yes, in order to process a membership change we would just require an email to be sent to info@thebasementldn.com. Your membership change will take effect on your next billing date.

  • When will my direct debit be taken?

    Your direct debit will be requested on the same day of each month. The day will always be the same date as your membership start date unless you freeze your membership, the date your membership unfreezes will be the new recurring payment date.

  • What happens if I miss a direct debit payment?

    Don’t worry, these things happen from time to time. If your direct debit is still active, then we will re-attempt the direct debit around the middle of the month.

    If after a couple of attempts, we are unable to collect your monthly membership dues we will usually reach out to you to help get your membership back on track.

  • How do I pay?

    You can decide to pay for your membership monthly via direct debit or all at once as a lump sum. These are pay-monthly memberships (for direct debit payments) and fixed-term memberships (for lump sum payments).

  • How can I give feedback?

    We love feedback! There’s always room for improvement, right? We strive to keep your club top notch so any feedback is much appreciated, just send us an email to info@thebasementldn.com with your thoughts.